Terms of Service

To sell a device to Prime Teq, you must:

• be at least 18 years old and able to enter into a binding agreement;
• live in the United States and ship from an address there;
• be the owner of the device, or be authorized by the owner to sell it;
• give us accurate information about yourself, your payment details and your device.

We only buy devices listed on our site. A device is not eligible if it:

• has been reported lost or stolen, or is blacklisted by a carrier;
• still has an unpaid balance or financing with a carrier or retailer;
• has an activation or account lock enabled (such as Find My, Google or Samsung account protection);
• has been modified from its original factory specifications, or contains counterfeit parts.

We may refuse any device at our discretion. Accessories (cases, chargers, cables, boxes) are not purchased and will not be returned.

Your offer is calculated from the model, storage, carrier and condition you select. It is valid for 15 days from the moment you accept it at checkout. Your device must reach us within those 15 days, or the offer expires.

Offers are personal and can’t be transferred. If the resale value of your model drops by more than 30% during your offer period, we may send you an updated offer, which you can accept or decline as described in section 6.

• Flawless or like new: no scratches, scuffs or signs of use.
• Lightly used: light signs of normal use that are visible only up close.
• Scratched or scuffed: obvious scratches, scuffs or nicks on the screen or body.
• Damaged: bent, chipped, dented or sun-bleached, with no cracks.
• Broken: doesn’t power on, doesn’t work fully (screen, buttons, cameras, speakers, connectivity, biometrics or battery), or has a cracked front or back.

Before you ship, you agree to back up your data, sign out of all accounts, turn off device locks, factory reset the device and remove the SIM card.

We email you a prepaid shipping label and instructions within 1 business day of checkout. Pack the device securely and ship it with that label. See Shipping & Payments for details.

We inspect every device within 2 business days of receiving it.

• If it matches your description, we approve your original offer and send your payment.
• If it’s in better condition than you described, we may raise your offer.
• If it doesn’t match (different model, storage, carrier or condition), we email you a revised offer. You have 14 days to accept or decline it. If you decline, we return the device to you at no cost. If you don’t respond within 14 days, the revised offer is considered accepted and we send that payment.

Once you accept an offer, original or revised, the sale is final.

We pay by PayPal or Zelle within 2 business days of approving your device. You’re responsible for entering correct payment details. Payments sent to the details you provided are considered complete, and we can’t recover funds sent to an incorrect account you entered.

You remain responsible for the device until it is delivered to us. Ownership of the device passes to Prime Teq when we send your payment. Once you have accepted an offer and been paid, we can’t return the device or any data on it.

You are responsible for removing all personal data before shipping. We erase devices as part of our standard process, but we are not responsible for any data left on a device you send us, or for any loss of data after you ship it.

If we receive a device that is reported lost or stolen, or if we suspect fraud, we may withhold payment, keep the device and share information with law enforcement or the rightful owner. Devices that arrive with an account lock we can’t remove will receive a revised offer, or be returned to you.

The Service is provided “as is”. To the fullest extent permitted by law, Prime Teq is not liable for indirect or consequential damages, and our total liability for any transaction is limited to the amount of the offer for that device.

We may update these terms from time to time. The version in effect when you accept an offer applies to that order. Continued use of the Service after changes means you accept the updated terms.

Questions about these terms or your order? Email sales@primeteqdirect.com.